Founder, Executive Director, and Chief Research Scientist of the International Higher Education Teaching and Learning Association (HETL)

(See my biography page for more information).


Publications:
Customer Service Focus and Mission Articulation as Measures of Organizational Effectiveness in Higher Education Institutions: Driving Student Success

Analysis of Mission Articulation and Customer Service Focus among higher education professionals using the Human Synergistics Organizational Effectiveness Inventory® revealed more desirable results in for-profits as compared to not-for-profit institutions.

Article: Print

$US10.00

Article: Electronic

$US5.00
External Adaptability of Higher Education Institutions: The Use of Diagnostic Interventions to Improve Agility

Higher education is challenged by growing markets and external change. The organizational effectiveness survey(OEI®) indicates the need for improving external adaptability. The performance Triangle model and AgilityINsights Diagnostic™ are discussed.

Article: Print

$US10.00

Published online: December 16, 2014

$US5.00
Considerate Leadership as a Measure of Effectiveness in Medical and Higher Education: Analysis of Supervisory/Managerial Leadership

We analyzed "consideration" as a measure of effectiveness of supervisory/managerial leadership in medical and higher education. Scores fell below Organizational Effectiveness Inventory® Survey benchmarks. We recommend strengthening considerate leadership practices.

Article: Print

$US10.00

Article: Electronic

$US5.00